Technology should never replace presence, it should refine it. If it removes friction, anticipates needs, and gives us back time to be more attentive, then it serves hospitality rather than overshadowing it. The question isn’t whether to use it, but how to use it without losing the human touch.
The line that matters: “Recognition was already in motion.”
Too many properties think hospitality begins at arrival. It begins in the notes, the briefings, and the coordination most guests never see. When that groundwork is done well, the guest feels steady without seeing the effort behind it.
Warmth without structure turns into inconsistency. Structure without regard feels cold.
Foresight is expensive. It takes labor, internal alignment, and margin discipline. But the alternative is mistakes, missed details, and guests wondering whether anyone is paying attention. Nothing meaningful in hospitality is accidental. It is built.
What are some of the ways you think we can solve for this issue? I feel like as an industry we're scared to lean too heavy into technology; but if it can help us better serve our guests...why not?!
Technology should never replace presence, it should refine it. If it removes friction, anticipates needs, and gives us back time to be more attentive, then it serves hospitality rather than overshadowing it. The question isn’t whether to use it, but how to use it without losing the human touch.
Your work is always so good and I’m always craving for more! 👍👏
The line that matters: “Recognition was already in motion.”
Too many properties think hospitality begins at arrival. It begins in the notes, the briefings, and the coordination most guests never see. When that groundwork is done well, the guest feels steady without seeing the effort behind it.
Warmth without structure turns into inconsistency. Structure without regard feels cold.
Foresight is expensive. It takes labor, internal alignment, and margin discipline. But the alternative is mistakes, missed details, and guests wondering whether anyone is paying attention. Nothing meaningful in hospitality is accidental. It is built.
Love your spirit 🙏💕
Thanks for reading, love your support💗
What are some of the ways you think we can solve for this issue? I feel like as an industry we're scared to lean too heavy into technology; but if it can help us better serve our guests...why not?!