Eventually all of us experience situations where a client is dissatisfied. Where the service performed or product delivered failed to live up to an expectation or a promise – call it a “service deficiency”. How should we respond?
Perhaps, this is one of my favourite articles that I have read of yours. Its such a great toolkit for anyone running a business, or heading a customer team or dealing with customers !
A superb reminder teaching us to be humble and accept our mistakes and then take it one step further by way of an apology and rectifying the issue. Thanks for sharing and educating us.
Agree!!
Perhaps, this is one of my favourite articles that I have read of yours. Its such a great toolkit for anyone running a business, or heading a customer team or dealing with customers !
Thank you Rashmi for your great feedback. It actually is a simple solution to any issue.
This is a very well written article. The advice and anecdotes are useful in any context where we face a customer, either internal or external.
A superb reminder teaching us to be humble and accept our mistakes and then take it one step further by way of an apology and rectifying the issue. Thanks for sharing and educating us.
Lots to think about that can be applied across many service industries.